Privacy Policy
Last Updated: February 2026
1. Introduction
CallCall.ai ("CallCall.ai", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your information when you use our website, AI voice services, SMS communication systems, and related technologies.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
a) Personal Information
We may collect:
Name
Phone number
Email address
Business name
Call recordings
Call metadata (time, duration, outcome)
b) Communication Data
SMS messages sent or received
AI-generated call transcripts or summaries
Voicemails
Call recordings (where legally permitted)
c) Technical & Usage Data
IP address
Browser type
Device information
Website interaction data
System usage analytics
3. How We Use Your Information
We use collected information to:
Provide and operate AI voice and communication services
Send service-related SMS or voice communications
Respond to inquiries and support requests
Deliver appointment confirmations and operational updates
Improve system performance and reliability
Maintain security and prevent misuse
Comply with legal and regulatory obligations
We do not send unsolicited marketing messages.
4. SMS Opt-In & Messaging Policy
By submitting your phone number through our website forms, onboarding processes, or verbal consent, you agree to receive SMS and/or voice communications from CallCall.ai.
Message Types May Include:
Service notifications
Appointment confirmations
Call summaries
Operational updates
Consent Collection Methods:
Website opt-in forms
Client onboarding
Verbal consent during calls
Opt-Out Instructions:
You can opt out at any time by replying:
STOP – to unsubscribe
START – to re-subscribe
Message & data rates may apply depending on your carrier.
5. Mobile Information Sharing
We do not share, sell, rent, or disclose mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes.
Your mobile information is used only to deliver requested service-related communications.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
Improve website functionality
Analyze usage trends
Enhance user experience
You may disable cookies through your browser settings.
7. Data Sharing
We do not sell personal data.
We may share data only with trusted service providers strictly necessary to:
Operate our platform
Host infrastructure
Deliver communications
These providers are contractually required to protect your information.
8. Call Recording & AI Processing
Calls handled by our systems may be recorded or analyzed to:
Generate summaries
Improve performance
Maintain service quality
Where legally required, callers are notified.
9. Data Retention
We retain data only as long as necessary to:
Provide services
Meet legal obligations
Data is securely deleted when no longer required.
10. Data Security
We implement industry-standard safeguards including:
Encryption
Access controls
Secure storage
While we strive to protect your information, no digital system is completely secure.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your data
Correct inaccurate data
Request deletion
Withdraw consent
You may exercise these rights using the contact details below.
12. Children's Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect children's data.
13. Updates to This Policy
We may update this policy periodically.
Changes will be posted with a revised "Last Updated" date.
14. Contact Us
If you have any questions regarding this Privacy Policy: